Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there's a significant delay.

International Shipping

Please note:

  • Your order may be shipped from an international fulfillment center or warehouse.
  • Orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
  • Customs policies vary widely, so please check with your local customs office for more information.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking information to update after you receive this email.

Shipping Delays

Nexlo is not liable for delays caused by:

  • Customs clearance
  • Carrier/postal service delays
  • Incorrect or incomplete shipping addresses provided by the customer
  • Natural disasters, weather events, or other circumstances beyond our control

If your order is significantly delayed, please contact us at support@shopnexlo.com and we'll do our best to assist you.

Lost or Stolen Packages

Nexlo is not responsible for packages lost or stolen after being marked as "delivered" by the carrier. If you believe your package was lost in transit, please contact us within 1-3 days of the estimated delivery date so we can investigate with the carrier.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Nexlo is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@shopnexlo.com. We cannot guarantee changes once an order has been processed.

Multiple Items / Split Shipments

Orders containing multiple items may arrive in separate packages and at different times, as items may ship from different suppliers or warehouses. You will receive tracking information for each shipment.

Questions

If you have any questions about this Shipping Policy, please contact us at:
📧 support@shopnexlo.com

🌐 https://nexlohub.com