Contact information
Get in Touch
We'd love to hear from you! Whether you have a question about your order, a product, or just want to say hi, our team at Nexlo is here to help.
Customer Support
📧 Email: support@shopnexlo.com.
🕑 Response Time: We typically respond within 24–48 hours, Monday–Friday.
Business Hours
Monday – Friday: [7:00 AM – 7:00 PM] (Pacific time)
Saturday – Sunday: Closed (support emails are still monitored and answered the next business day)
Before You Reach Out
To help us assist you faster, please include the following in your message:
- Your order number (found in your confirmation email)
- A brief description of your question or issue
- Photos, if related to a damaged or incorrect item